Žirgo sodų 2-oji g. 18
LT-10245 Vilnius


Email: hello@viksvos.com
Phone number: +37068760119
Elena Nekrošienė
Žirgo sodų 2-oji g. 18
LT-10245 Vilnius
Self-employment under the certificate number: 144550

Frequently Asked Questions

Please read our FAQ before sending us a message.

VIKSVOS ships item the same or next day, when payment is received, unless it's "made to order" item. Usually it takes about 3-7 business days to prepare Your made to order item ready to ship.
Package will be sent to the address given, so please make sure if that address is correct.
Shipping cost:
Local Delivery within Lithuania - Eur 2.50
International Delivery small parcel - Eur 6
International Delivery big parcel - Eur 11
VIKSVOS uses services of "Lithuania Post" www.post.lt/en . Items will be shipped via registered priority mail. If shipped in Europe, package arrives within 4-10 business days, to other countries worldwide it may take about 2-3 weeks, sometimes (usually before Christmas, Easter) about 5 weeks for package to arrive. After the package is sent, You'll be provided with a tracking number. You can track Your item here: http://www.post.lt/en/help/parcel-search/index . VIKSVOS can not be responsible for the international postal services work.
Contact us at hello@viksvos.com before purchase, if you want your items to be shipped by insured mail (at extra shipping charges).
If You want Your parcel to be sent to the parcel machine, please write us this and parcel machine address to hello@viksvos.com. Delivery to parcel machine option is possible only in Lithuania (Local Delivery) via LPExpress and Omniva, Latvia and Estonia (International Delivery) via Omniva.
Any customs duty fees are buyers responsibility.

You can choose Express shipping at checkout. Parcels come in about 2-6 business days worldwide. If You have chosen "express shipping" please provide Your or recipient's telephone number, other way we will be not able to send Your parcel speedy way. There are some exclusions for shipping to distance areas and hot regions - please contact us at hello@viksvos.com if You have any questions.

You can pay for Your VIKSVOS order via PayPal or direct bank transfer (payments within European Eunion in Euros only)

If You are not satisfied with purchase, please send me an email to hello@viksvos.com confirming that You did not like the item and why You didn't like it. VIKSVOS guarantees full money refund, exept postage costs, when the item is returned not damaged and not used, in original package, shipped back within 14 bussines days. Returning the item is buyers responsibility.

I can gladly make my items in other colour, material or with slightly different details, in different size if I'll be able to do that. Please write me to hello@viksvos.com for the further details.

I'm open for wholesale inquiries or other cooperation or just interesting proposals.